FROM OUR DOOR TO YOUR DOOR… Our Mail Order Service!

airmailThe cold temperatures and the snowy streets of Worcester, Massachusetts make it difficult and unpleasant to leave one’s house. Here at Annie’s Book Stop of Worcester, we’ve got a solution…. let us mail your purchases to you!

The short version:

PHONE: 1-508-796-5613
E-MAIL ADDRESS: orders [at] anniesbooksworcester [dot] com.
WEBSITE: http://www.anniesbooksworcester.com
WHAT DO WE SELL: New and used books, DOCTOR WHO toys, magazines and merchandise, crafts by local artisans, greeting cards, audiobooks, and more
PAYMENT TYPES ACCEPTED: Check, money order, credit card, or PayPal

We ship anywhere in the United States. Shipping via USPS Media Mail is a flat $3.50 whether it’s one book or ten books [cheaper than Amazon!!!], and purchases over $75.00 receive FREE shipping. Shipping via USPS Priority Mail will depend upon weight and size of order.

We will happily send your in-stock items and your special orders using the same shipping terms… no hidden fees.

====================================

The long version:

  • First, simply contact us with what you’d like to buy, and where you live. You can either reach us by telephone at 508-796-5613 or via e-mail at orders [at] anniesbooksworcester [dot] com.

    If you have special shipping instructions, this is the best time to tell us about them as well. And, tell us if you want to pay by credit card, check or money order. Giving us your want list either by e-mail, mail or phone is where we start the process.

    This is important also so you don’t try to purchase something we DON’T have in stock without knowing the facts…the most common complaint we hear about some services is customers pay for items they can never receive. While most titles on our shelves have more than single copies in stock, we’ve had days where a sudden flood of orders can make something unavailable quickly, so it’s best when needed to tell you that’s happened.

  • Give us time to write back to you or to return your phone call. Most often this is “same day,” sometimes just a matter of minutes, sometimes it’s as long as a couple of days. But, at that point, we can tell you what we have, what we can get, and what we can do for prices. We do our best to offer discounts for larger orders, as outlined on our main page.
  • Confirm your order, or tell us how you need to change it. This helps us both to quote the best prices and to hold items aside for customers’ orders. It also lets us make items you don’t want available promptly for other customers.
  • If your order is confirmed, we’ll give you ordering instructions. If you haven’t yet told us your payment preference, we will request payment by check or money order payable to “Annie’s Book Stop of Worcester”, via PayPal, or by credit card, plus a note summarizing the transaction that includes your name and shipping address, plus any of those special shipping instructions you may have. This helps us to double-check that we’ve put the order together the way you expect to receive it.
  • If paying by check or money order, mail us your order! If we receive your order and have questions for you, we’ll be in touch BEFORE shipping whenever possible.
  • We’ve been asked “Why don’t you have a shopping cart on your website?” The answer is… Manpower. We can’t be online around the clock every day. To quickly revise a shopping cart to remove items we sell through is probably not too hard. However, to remove an item we sell through overnight BEFORE it’s ordered again is tricky. Inventory control software to do this automatically may be expensive. Remember, we’re also taking care of customers who don’t use the internet, or credit cards, and we need to remain flexible enough to deal with everyone, not just one group.

    There are issues of security once we have data that go beyond what companies often tell their customers, and which cause major privacy violations after the sale. Also, a shopping cart program may make it harder to show you increased discounts for larger orders.

    We intend to revisit this seriously once we’ve organized and inventoried our backlist book titles, and will be working with systems such as Edelweiss to integrate orders for frontlist and upcoming titles.

  • Thank you for allowing us to serve you as your friendly neighborhood bookstore, both locally and nationally.

    —Patty and the staff of ABSW

    Advertisements

    About anniesbookstopworcester

    Hello and come on in! We are your friendly neighborhood bookstore, stocking new & pre-read books, as well as toys, gifts, magazines, greeting cards, audio titles, and much more! We welcome special orders and we will happily take want lists. BUSINESS HOURS: Mon - Thurs: 9:00 am - 8:00pm Friday: 9am-9pm Saturday 10am-9pm Sun: 10:00 am - 7:00 pm
    This entry was posted in Announcements, gifts, mail order service, website and tagged , , , , . Bookmark the permalink.

    One Response to FROM OUR DOOR TO YOUR DOOR… Our Mail Order Service!

    1. Pingback: VINTAGE BOOKS SATURDAY, February 7, 2015. | Annie's Book Stop of Worcester

    Leave a Reply

    Fill in your details below or click an icon to log in:

    WordPress.com Logo

    You are commenting using your WordPress.com account. Log Out / Change )

    Twitter picture

    You are commenting using your Twitter account. Log Out / Change )

    Facebook photo

    You are commenting using your Facebook account. Log Out / Change )

    Google+ photo

    You are commenting using your Google+ account. Log Out / Change )

    Connecting to %s